At KooDooK, we are committed to providing you with the best quality products, and we stand behind our products with our exchange policy. In the unlikely event that you receive a product with a manufacturing defect, we will gladly replace it free of charge. Our exchange policy covers manufacturing defects such as wrong product (color/size/design), printing defect, faded color, or torn product.
If you have ordered the wrong size or color, don’t worry, we’ve got you covered too. We will exchange the product as long as it meets our exchange policy requirements.
exchange policy requirements:
As of now, only the products from the “Solids by KooDooK” category are eligible for exchange.
The product must be unworn, unwashed, and the tags should still be intact on the delivered products.
Please note that the exchange can only be done within 48 hours of product delivery. So, make sure to check your order as soon as you receive it to avoid missing the exchange window. At KooDooK, we want you to be completely satisfied with your purchase, and our exchange policy ensures that you have a hassle-free shopping experience with us.
For exchange-related queries, contact: [email protected]
At KooDooK, we value every customer and strive to provide the best possible experience. While we don’t have a formal return policy, we are always open to feedback on how we can improve our products and services to better meet your needs.
In the event that you are not satisfied with your purchase, we would love to hear from you. Our team is dedicated to addressing any concerns or issues you may have, and we’ll work with you to find a solution that meets your needs.
For our special customers, we can make arrangements on a case-by-case basis. While we can’t promise discounts, we’ll do our best to find a solution that works for you. We believe that this is a win-win situation for both of us, as it allows us to improve our products and services while also providing you with a great experience.
We regret any inconvenience that this may cause, and we hope that you’ll give us the opportunity to show you how much we value your business.